Conditions of sale

1) General terms and conditions The following terms and conditions (General Sales Conditions) are an integral part of the contracts entered into by the Seller and the Buyer for the supply of the Seller's products (the Products). The General Sales Conditions apply to all the transactions concluded between the Seller and the Buyer without the need for an explicit reference to them or a specific agreement to that effect at the conclusion of each individual contract.  Any other condition or term shall apply only if confirmed in writing by the Seller. The General Sales Conditions must be supplemented by the provisions of the Italian Civil Code and Legislative Decree No. 206/2005 (Consumer Code), where applicable. The Seller reserves the right to modify, supplement, or vary the General Sales Conditions without prior notice. The General Sales Conditions are written in Italian and English. In case of doubt over the interpretation of the terms, the Italian version shall always prevail. ITALIAN VERSION 2) Definitions In interpreting the General Sales Conditions, the following terms shall have the meaning described below:
  1. Seller or Skeba Srl Via Giovanni XXIII Guastalla (Reggio Emilia) VAT/Tax ID and Reggio Emilia Business Register No.: 02838060354
Certified Email: skebasrl@cert.cna.it Share Capital Euro 10,000.00 fully paid up  Economic and Administrative Register No. RE-317908  
  1. b) Buyer: the subject buying the Product or to whom the product is delivered;
 
  1. c) Parties: the Seller and the Buyer;
 
  1. d) Product: the goods specified in the catalogue and/or offer, specified in the Sales Contracts between the Buyer and the Seller;
 
  1. e) Order: the form/trolley with which the Buyer declares to the Seller that they want to buy the Products;
 
  1. f) General Sales Conditions: the provisions herein;
 
  1. g) Site: the website: http://www.skeletime.info/
3) Subject matter of the contract The contract includes exclusively what is indicated in the Order. The characteristics and data shown in catalogues, websites, and/or any other documentation relating to the Products specified in the Order are purely indicative and not binding for the Seller. For the description of the Products and their technical specifications, only the information published on the website http://www.skeletime.info/ shall be considered valid.   4) Orders and acceptance Orders serve as irrevocable purchase proposals for those who place them and are not binding for the Seller, who reserves the right to accept them. By way of example, the Seller may not accept the Order if the Buyer:
  1. has, in any capacity, failed to fulfil any obligations towards the Seller, in the past;
  2. That he returned the product exercising the right of withdrawal, this to avoid the phenomenon: wardrobing. That is the phenomenon of "serial restitutors":
  3. is listed in the register of protests or subject to enforcement procedures;
  4. is in a state of compulsory or voluntary liquidation, or has filed for or is subject to bankruptcy proceedings;
  5. is in conditions that jeopardize payment of the goods covered by the contract, based on analyses carried out for the purpose of preventing and controlling the risk of insolvency, fraud control, and credit protection.
The Seller reserves the right to subject the acceptance of the Order to specific payment terms and/or the provision of adequate guarantees. The placement of the Order automatically implies acceptance of these General Sales Conditions. During the execution of the contract, the Buyer shall not raise objections or make reservations based on facts, circumstances, and/or conditions directly or indirectly arising from a lack of knowledge of the provisions in the General Sales Conditions. Orders shall not be considered accepted until confirmed by the Seller. Issue of the invoice by the Seller or the execution of the Order shall be considered as confirmation. The Buyer acknowledges that the products on sale through the website may occasionally become unavailable during the purchase process. In such circumstances, the Buyer will be contacted via email regarding the unavailable item and, if the order consists of multiple products, the available products will be shipped first and the remaining items later. Within 12 hours of receiving the email notification, the user can request the cancellation of the order due to refusal of partial shipment, and the full price paid will be refunded through the PayPal Protection procedure. 5) Prices The prices of the Products are exclusively those stated in the order confirmation. The Seller reserves the right to change the prices at any time and without notice. 6) Returns and delivery Unless otherwise agreed, the delivery of the goods shall be Ex works, even when the shipment or part of it is arranged by the Seller. In any case, regardless of the delivery terms agreed by the Parties, the risks are transferred to the Buyer at the latest upon delivery to the first carrier. 7) Payment Terms The payment terms shall be specified in the order confirmation. Payments shall be made without any deductions for set-offs or claims for compensation. If, for whatever reason, the Buyer fails to make the payment within 24 hours of the agreed term, Skeba Srl shall have the right, without prejudice to any other actions, to cancel the Order, and the Buyer shall not be entitled to claim compensation, indemnity, or other demands. 8) Delivery terms The delivery terms (See delivery terms) vary depending on the destination of the goods and the specific requests made by the Buyer. The delivery terms should always be considered indicative and are not binding for the Seller. The Seller reserves the right to reasonably make partial deliveries. 9) Claims upon Receipt of Goods Any claims regarding the condition of the packaging, quantity, number, or external characteristics of the Products (apparent defects) must be notified to the Seller by email (attaching detailed photos of the product and packaging) within, at the risk of forfeiture, three (3) working days from the delivery of the Products. 10) Defects and Warranty Skeba srl guarantees that the Products are free from defects and defects on the date of delivery to the Buyer. Skeba srl does not acknowledge defects and defects resulting from improper use of the Products, inadequate storage and maintenance, incorrect installation, force majeure, negligence or negligence of the Buyer and in such circumstances the regulations of the right of withdrawal specified in paragraph 12 are binding. 11) Force Majeure Skeba Srl shall not be held responsible if the delayed or non-performance of obligations is due to force majeure (including, but not limited to, energy or raw material shortages, strikes, government measures, restrictions on circulation or production activities, epidemics, natural disasters, or any other events that fall under the concept of force majeure).
12) Right of withdrawal

If you decide to return the kit how will the refund take place?

“The customer has a period of fourteen days to test the product and decide whether:
  • Return it intact, even with the package open, but not used, in this case the REFUND WILL BE TOTAL and will be made through Pay Pal.
  •  THE RETURN OF USED PRODUCTS WILL BE ACCEPTED ONLY FOR ABXX.0148.06, ABXX.0148.05, ABXX.0148.09 within the period of 14 days from delivery and 50% of its value will be refunded through PayPal.
In the event that the customer intends to return the purchased goods there is a very precise procedure to follow:
  • within 14 from the delivery of the goods or the conclusion of the contract for services, the consumer communicates to the merchant his will to use his right of withdrawal;
  • In order for the contract to be cancelled, the consumer must communicate his willingness to return the goods or withdraw from the contract during the withdrawal period.
  • via PEC: skebasrl@cert.cna.it or by registered letter A/R, using the appropriate form for the right of withdrawal on online purchases provided here.
  • The customer is obliged to return the goods in their original condition, so that they can be sold again.
  • The seller must repossess the goods within 14 days of the customer's communication of the withdrawal.
  • From receipt of the return, the seller has 14 days to refund the customer.
  • If the returned product has lost its value, for example due to its use, the seller will not accept the return.
  • The return of exceptionally used products will be accepted only for the first pack of the test kit CODE ABXX.0148.06, ABXX.0148.05, ABXX.0148.09   and the seller may retain an amount equal to the value that the product has lost BY 50%.
  • Once the goods have been received intact, the seller is obliged to reimburse the customer for the entire cost incurred for the purchase.
  • The buyer will be refunded within 14 days of returning the goods, with the same payment methods used by the customer during the purchase.
  • The goods must be returned to the address: Losi Assemblaggi srl Via Enrico Fermi, 9, 42012 Campagnola Emilia (RE), where they will be checked on behalf of Skeba srl.
  • The return costs are borne by the consumer.
  • PayPal Purchase Protection
When the user makes a purchase from a seller who accepts PayPal, they may be eligible for a refund under the PayPal Purchase Protection program, the terms of which are stated here and form an integral part of the Terms of use.
Where applicable, the PayPal Purchase Protection program authorizes refund of the entire price paid for the item purchased and any initial shipping costs incurred by the user. PayPal determines, at its sole discretion, whether the user’s claim is eligible for the Purchase Protection program based on eligibility requirements, on any information or documents provided during the resolution process, or any other information it deems relevant and appropriate based on the circumstances.
PayPal’s initial decision shall be considered final, but the user may appeal to PayPal if they have new or valid data that was not available at the time the initial decision was made, or if they believe there was an error in the decision-making process.
  13) Protection of personal data The personal data provided by the Buyer, or otherwise acquired within the scope of Skeba Srl's activities, will be processed in compliance with EU Regulation No. 679/2016 and Legislative Decree No. 196/2003. The term "processing" means any operation or set of operations, performed with or without the aid of automated processes, applied to personal data or sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or amendment, retrieval, consultation, use, communication by transmission, dissemination, or any other means for making data available, comparison or interconnection, restriction, erasure, or destruction of data. Skeba Srl declares that the data will be processed for the performance of the contract and will not be disclosed to third parties. With respect to the data provided, the Buyer may exercise the rights under Article 12 of EU Regulation No. 679/2016: access by the data subject, rectification, erasure, restriction of processing, data portability, and objection.   14) Applicable Law and jurisdiction. For any dispute arising from the interpretation and execution of the contract and the General Sales Conditions, Italian law shall apply, and the competent court shall be exclusively the Court of Reggio Emilia, with the exclusion of any other competing or alternative court. If the Buyer is domiciled in a non-EU country, all disputes arising from the contract and the General Sales Conditions shall be definitively settled by a panel of one or more arbitrators according to the rules of the Arbitration Chamber of Reggio Emilia at the Chamber of Commerce of Reggio Emilia. The place of arbitration shall be Reggio Emilia (RE). In all cases, Skeba Srl reserves the right to initiate legal proceedings in the competent court of the Buyer's jurisdiction for recovery of credit. In such a case, the local law shall apply.